Commercial Garbage Franchise

Commercial Garbage Franchise FAQ

The following are some frequently asked questions about the proposed commercial garbage franchise and exclusive contract with Flood Brothers to give local businesses a better understanding of the program:
 
1. What is a commercial garbage franchise?
 
A commercial garbage franchise is an exclusive contract awarded by the Village to a private waste hauler to provide commercial garbage and recycling services for all commercial, industrial, institutional, and multi-family (more than 8 units) properties in the Village.
 
2. Who is included in the proposed commercial franchise?
 
All businesses and multi-family properties with greater than 8 units per building are included; single-family households and home-based businesses are not included.
 
3. What is the term of the proposed commercial garbage franchise?
 
The term of the franchise begins on January 1st, 2024 and ends on April 30th, 2029.
 
4. What are the services offered under the proposed commercial garbage franchise?
 
Under the franchise, Flood Brothers will provide garbage and recycling, and organics (yard waste/food scrap) collection services. Free recycling is included - one (1) recycling container (up to four cubic yards in size) will be collected once a week at no charge with your garbage service. Additional recycling options are available for an additional monthly charge.
 
5. Why should I recycle?
 
Recycling reduces the amount of material you throw in your garbage container.  Less garbage may allow you to reduce your container size and/or pick-up frequency.  The result is lower costs overall. For example, a business with twice-weekly service on a 1 cubic yard container could potentially save up to $324 a year by utilizing a free recycling container and moving to once weekly service.
 
6. Can I select my container size and pick-up frequency?
 
Yes. Each business will be able to work with Flood Brothers to choose the options that best meet their needs.
 
7. What are the rates under the proposed commercial garbage franchise?

Under the proposed commercial franchise, the rate listed is the rate you will pay.  The contract prohibits additional fees or surcharges, such as fuel surcharges, except for those provided for in the contract which are listed at the end of the rate sheet.

Flood Brothers Rate Sheet

8. Will I still have a contract?
 
Yes. Each business will enter into a contract with Flood Brothers under the terms of the Village's franchise. [A copy of the franchise agreement can be found at this link for your reference.]
 
9. Who will bill me for service?
 
Flood Brothers will be responsible for billing you directly each month.
 
10. What if my current contract expires before or after the start of the proposed franchise?
 
Until the franchise begins (January 1st, 2024), businesses may contract with any waste hauler for garbage and recycling services. Haulers will be required to terminate any existing contracts without customer penalty at the start of the franchise.
 
11. Will I receive a new container?
 
Yes.  Prior to the start of service, Flood Brothers will coordinate delivery of garbage and recycling containers.
 
12. Who will I call with service problems?
 
You will call Flood Brothers to report any service problems, request an additional pick-up, or modify your services.
 
13. Will this franchise impact the current residential franchise with Groot?
 
No. The residential and commercial franchises are independent of and will have no direct impact on one another.